Leadership

How do you make the Inc 5000 list 6 years running?

ConServe CEO credits revenue growth to managed infrastructure and the help of peer advisory boards.

Growth is always a challenge for companies. So when a company is recognized for growing revenue and gaining market share, it’s usually cause for celebration.

Inc5000Headshot
ConServe CEO Mark Davitt

In the case of the Fairport, New York-based Continental Service Group a.k.a. ConServe, it’s become a reoccurrence. The collection services company was named to the annual Inc. 5000 list for the sixth-straight year.

The list, which tracks the fastest-growing private companies in the nation, recognized ConServe for its 75-percent growth over a period of more than 36 months.

“It’s a validation that we’re doing things well,” said CEO Mark Davitt.

Focus on infrastructure and best practices

Davitt attributed the growth to ConServe’s continuing focus on scaling the company’s infrastructure, making sure that his staff has the administrative support — from IT to finance to HR — they need to do their jobs effectively.

The 7 key components of The ConServe Advantage®

  1. Client Satisfaction – Client Satisfaction is our top priority.
  2. Compliance- Doing the right thing, at the right time, the right way.
  3. Data Security – Your data is safe and secure, period.
  4. Ethics – All of our work demonstrates character, integrity and respect.
  5. People – We work as a team, together we can accomplish anything.
  6. Performance – We are a top performer with our Clients.
  7. Technology – State-of-the-art collection platform and industry leading data analytics.

In addition, the company developed the ConServe Advantage®, a collection of best practices pertaining to ethics, compliance and client satisfaction. In fact, commissions for employees are based off of client performance reviews.

“We say that, ‘We’re committed to the right thing, at the right time, the right way,’” Davitt says. “It permeates through the company. That’s how we measure our success.”

The  peer-advantage connection

Vistage has had a hand in helping ConServe get to this point, Davitt says. Vistage provides Davitt with the opportunity to bounce ideas off his fellow chief executives and hear how they’ve dealt with similar challenges.

Between sharing experiences with contemporaries and Vistage’s speakers group providing new ideas and perspectives on management issues, Davitt says he’s found not a supportive group, but also a growing circle of new friends.

“You can share with your friends in way that you can’t at work,” he says. “That’s really helpful to a CEO.”

Davitt found the Vistage experience so helpful that he extended memberships to six other members of his executive team. Says Davitt: “It was one of the best things I could do for them. You have meaningful discussions. You laugh. They need that. And I want to have the best executive team I can working for me.”



Category: Leadership

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Avatar About the Author: Glenn Jeffers

Glenn Jeffers is an award-winning reporter, editor and freelance writer. Previously, he served as editor of Kellogg, the alumni magazine of the Kellogg School of Management at Northwestern University. He has held staff positions at the Chica…

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