Glenn Jeffers

  • Creating a proactive customer experience  [video]

    Creating a proactive customer experience [video] video

      “One needs to aggressively solicit complaints to find out what problems to solve.” — John Goodman Look for problems before the customer finds them When it comes to the customer experience, it benefits CEOs to think proactively and uncover, announce, and solve problems before customers become agitated. And the reason is simple enough, says

  • Teaching your employees to ‘own it’ [video]

    Teaching your employees to ‘own it’ [video] video

    “I gotta do this. Not for my boss. For me.” — John Costigan Show your employees how to invest in themselves One of the biggest challenges CEOs face is instilling the employee motivation to passionately work toward and believe in a company’s success. And with good reason. After all, you’re the CEO whose vision and enthusiasm

  • The benefits of a public adjuster for disaster relief

    The benefits of a public adjuster for disaster relief

      The power of a category-5 hurricane is devastating. And business owners hit by recent hurricanes in Texas, Louisiana, Florida and surrounding areas could suffer huge losses in revenue while they recover. Stephen Figlin, a public adjuster with the Young Adjustment Company and past president of the National Association of Public Insurance Adjusters (NAIPA), weighed

  • Undercover Boss uncovers new perspectives

    Undercover Boss uncovers new perspectives

      A stint on the CBS show “Undercover Boss” gave CEO Jeff Dudan some leadership insight into his company, AdvantaClean. Dudan is a six-year member of Vistage, a peer advisory group that helps CEOs and key executives improve their companies and communities by expanding perspectives and optimizing decision making. His “Undercover Boss” insights provided additional

  • 6 tips to keep remote employees engaged

    6 tips to keep remote employees engaged

    Incentives, clear guidelines and scheduled check-ins will help you get the most out of your virtual workforce Five years ago, the idea of having your staff work remotely from home seemed farfetched. One or two with extenuating circumstances? Sure. A contractor who’s out-of-town? Made sense. But your entire staff? “If you looked on LinkedIn today,

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