Does Your Hiring Process Resemble A Rodney Dangerfield Comedy Skit?
We all know the comedian’s most famous line : “I get no respect.”
WHY IS CANDIDATE RESPECT IMPORTANT?
I came across this great post on candidate respect on the About.com Human Resources site. The primary point that the blog author, Susan Heathfield, makes in her post, is that candidates deserve a response and they deserve the right to know where they stand in your hiring process. They especially deserve the right to know on a timely basis if you reject them.
She claims — and I agree 100% — that the candidates you reject deserve the same courtesy of notification as the candidates to whom you are offering the job. Communication should be respectful, courteous, empathetic, and responsive.
In thousands of conversations with candidates, we have discovered a general level of dismay, anger, and frustration with most human resource departments and hiring managers. Susan sums it up best by stating: “Among job searching candidates currently, their biggest complaint is the disrespect with which they are treated by HR offices. Unfortunately, no communication appears to be the norm.”
This issue of candidates NOT getting enough respect from a company during the hiring process piqued my interest so strongly that I’m going to run a survey of how candidates are either respected/NOT respected during the hiring process. I’ll run the survey through our LinkedIn Discussion Job Search Discussion Group.
HERE ARE SOME PAINFUL QUESTIONS ABOUT YOUR HIRING PROCESS:
1. Do you have a procedure or policy to ensure that candidates are treated with respect in your hiring process – even those whom you reject?
2. Has every one of your hiring managers and human resource professionals been trained in how to legally and respectfully reject a candidate?
3. Do you have a guideline or checklist of steps in how to treat candidates at various decision points in your hiring process?
4. Do you solicit feedback from candidates about how they felt they were treated in your hiring process?
5. Do you monitor the dialogue of candidates on Twitter, Facebook, LinkedIn, and other social media/networking sites as they post on-line about their experiences with your company through your hiring process?
6. Are you creating a positive vibe about your company and brand through your treatment of candidates in the hiring process – OR – are you damaging your company’s reputation and brand image due to negative experiences.
THE IMPLICATIONS OF MISTREATING CANDIDATES FOR YOUR OPEN POSITIONS:
In over a 1000 searches stretching over the last quarter of a century, and in the research preparation to write our popular book on hiring, You’re NOT the Person I Hired, we found that companies can significantly improve their local image as a desired employer or they can damage their reputation to the point that everyone knows to stay away.
Providing a timely and respectful communication to candidates you reject in the hiring process is one small element of an overall approach to NOT mistreating candidates. Respecting candidates include:
– How you greet them when they arrive for the interview
– Offering a glass of water/cup of coffee
– Not subjecting them to an inquisition or interrogation during the interview
– Explaining the interview process and steps
Ending the interview on a upbeat note by sharing a positive factual comment (no matter how deep you have to go to find one). VERY IMPORTANT step! Not ending the interview by saying something positive will lead the candidate to leave the interview and justify why they don’t want to work at your company (by the way – they’ll be sure to tell everyone they know why your company is NOT a good place to work).
What are you going to do to ensure your hiring process does NOT mistreat candidates?
Category: Talent Management