Healthcare And The Importance Of Culture In A Hospital

Pat Charmel, CEO of Griffin Hospital, discusses healthcare and the culture of a hospital, and how important a role culture plays in delivery of care.

After listening to their employees describe their ideal experience for their patients as caregivers, the organization began a change in their culture, and now act as facilitators, empowering their employees.

Next, he discusses how they measure ‘culture’ in a hospital, and how it comes down to employee pride, and trust in the organization. He also talks about their culture being patient centralized, and by listening to their patients, they not only treat them with care, but also treat them and engage them like human beings.

View our video interview with Pat Charmel of Griffith Hospital and find out how important the role culture plays in delivery of care.

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About the Author: Robert Reiss

Robert Reiss is Host of The CEO Show, which features leaders who have reinvented industry through exceptional customer experience models. The show is nationally syndicated by Business TalkRadio Network. Click to hear podcasts of this and oth…

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