Healthcare And The Importance Of Culture In A Hospital
Pat Charmel, CEO of Griffin Hospital, discusses healthcare and the culture of a hospital, and how important a role culture plays in delivery of care.
After listening to their employees describe their ideal experience for their patients as caregivers, the organization began a change in their culture, and now act as facilitators, empowering their employees.
Next, he discusses how they measure ‘culture’ in a hospital, and how it comes down to employee pride, and trust in the organization. He also talks about their culture being patient centralized, and by listening to their patients, they not only treat them with care, but also treat them and engage them like human beings.