Vistage Research Center

Get actionable, data-driven insights and expert perspectives from our global community of CEOs and thought leaders. Led by Joe Galvin, Chief Research Officer

Posts Tagged: customer experience

  • 5 ways to focus on the customer to grow your business ArticleResearch

    Top-performing CEOs understand that whether you aspire to enter new markets, win new business or sell more to existing accounts, you need to be relentlessly focused on customers. Data from our Q1 2019 CEO Confidence Index report indicates that many CEOs of small and midsize businesses are optimistic about their firm’s growth prospects this year.

  • Winning initiatives for faster growth ArticleResearch

    Looking for rapid business growth? Research tells us that there are three power points that drive growth. Boost your strategies behind customer engagement, sales and marketing, and you have a handle on winning initiatives for rapid growth. Take a look at how a rising-star tech company put these initiatives into practice and reaped the benefits.

  • Creating a proactive customer experience [video] Video video

      “One needs to aggressively solicit complaints to find out what problems to solve.” — John Goodman Look for problems before the customer finds them When it comes to the customer experience, it benefits CEOs to think proactively and uncover, announce, and solve problems before customers become agitated. And the reason is simple enough, says

  • Customer growth decisions for the SMB CEO ArticleResearch

    The time is now. Rarely have economic factors aligned to create a growth environment like we see today. Historically low unemployment, record low interest rates and inflation that barely causes a ripple are all drivers to a surge in small and mid-sized business growth. While there are obstacles in future and unforeseen events yet to

  • How’s Your Customer Experience? Article

    One of the interesting “aha moments” for most Vistage group members comes when they discover how the standards for the customer experience can differ so much across industries. What appears acceptable in one industry (responding to a customer request within 24 hours), can be perceived as appallingly slow in another.  So rather than compare yourself

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