Posts Tagged: customer experience

  • Creating a proactive customer experience  [video]

    Creating a proactive customer experience [video] video

      “One needs to aggressively solicit complaints to find out what problems to solve.” — John Goodman Look for problems before the customer finds them When it comes to the customer experience, it benefits CEOs to think proactively and uncover, announce, and solve problems before customers become agitated. And the reason is simple enough, says

  • Customer growth decisions for the SMB CEO

    Customer growth decisions for the SMB CEO

    The time is now. Rarely have economic factors aligned to create a growth environment like we see today. Historically low unemployment, record low interest rates and inflation that barely causes a ripple are all drivers to a surge in small and mid-sized business growth. While there are obstacles in future and unforeseen events yet to

  • How’s Your Customer Experience?

    How’s Your Customer Experience?

    One of the interesting “aha moments” for most Vistage group members comes when they discover how the standards for the customer experience can differ so much across industries. What appears acceptable in one industry (responding to a customer request within 24 hours), can be perceived as appallingly slow in another.  So rather than compare yourself

  • Biiiiiiiiiiiiiiigger: 3 Ways to Grow Your Business

    Biiiiiiiiiiiiiiigger: 3 Ways to Grow Your Business

    Growing a business to be a powerhouse in its industry, or even building a business to be bigger and better, is a goal of many business owners. I believe that the future of niche (high-margin) business will soon be creating a consistent, unique, and fantastic experience for customers. The brick-and-mortar or online businesses that are

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