Vistage Research Center

Get actionable, data-driven insights and expert perspectives from our global community of CEOs and thought leaders. Led by Joe Galvin, Chief Research Officer

To scale your company, focus on these key decisions

  1. Avatar

    Barry Deutsch

    September 24, 2017 at 11:11 am

    Joe, Good article. I might be biased, but I particularly liked the first point about hiring.

    If hiring is the number one issue for scaling and growth, why do so many CEOs and executives do it so poorly?

    Lack of training in interviewing skills, inadequate sourcing methods mostly relying on “post and pray” techniques, and a lack of a consistent, rigorous process are a few of the mistakes and errors that get made in hiring. I’m in the middle of writing an article on why hiring is so important – a little deeper dive into this specific area. One article I came across showed the difference of productivity, output, and impact to be greater the 25% between average department heads and A-level talent.

    Until companies become intentional around improving their hiring practices, there will be no improvement in this area. It’s one thing to talk about – it’s a completely different game to implement a few simple best practices to raise hiring accuracy and success from the average of 50/50 into the 80/90 percent range.

    • Joe Galvin

      Joe Galvin

      October 30, 2017 at 10:22 am

      Barry – thank you for the insightful comment.

      I agree and and have found, especially in the SMB space, CEOs and Business Owners tend to rely more on their instincts and judgements instead of being intentional and conscious about the decisions they make and how they lead, be that hiring, training and especially leadership. Talent Planning as an example is the top decision, issue and initiative identified by our community, yet just a fraction have strategies or even an internal approach, rathe they rely on their gut to make critical decisions.

      We just saw the same thing when we did our study on Customer Growth Decisions. High performing SMBs are much more likely to be conscious and intentional about their strategies, investments and initiatives.

      You can find that here:

      – Joe

  2. Avatar

    Phil Holberton

    October 6, 2017 at 12:42 pm


    I’d add another one for your consideration and that is investing in your Business Operations. Too many companies when they go to scale, do not have the infrastructure adequate to handle a new level of business.

    I agree with Barry about Talent Planning and when we are in a full employment economy, the challenges are even more onerous in attracting A players.


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