How an Investment in the Present Paid Off for Future Business Growth
Editor’s note: In our Voice of Small Business series, we highlight a handful of the more than 19,000 business leaders that represent the best of the Vistage community.
The fairly straightforward question—what keeps your clients happy—can be a complex question to answer for most business leaders.
But, when you ask Chris Cordaro, the Chief Investment Officer at Regent Atlantic Wealth Management, his answer is a simple one: For his wealth management advisory firm, having talented advisors who dispense smart advice with compassion has been key to client satisfaction.
The ability to identify and ensure that key factors of customer satisfaction are addressed is one that comes with experience for most leaders like Chris.
A firm believer in the power of mentorship, Chris has pushed for investing in young talent by bringing in recent college graduates to his firm and training them to become seasoned financial advisors.
“By large these kids pick up our culture and how we work pretty quickly,” said Chris.
Having exceptional advisors hinges on the ability of businesses to constantly embrace opportunities for innovation and on having the courage to constantly evolve as a company.
For Chris, some of the innovative moments have blossomed when he decided to matriculate young talent by giving them opportunities to “run with their ideas.”
He recalled one incident when some of his advisors pitched the idea of becoming an expert in social security planning. Initially, Chris advised against this idea since most of the firm’s clientele were wealthy clients who rarely demanded advice on social security planning. However today Chris is glad that his young advisors still fought to become experts in social security planning, as today they have given more than 100 talks on their area of expertise.
In fact, what invigorates Chris the most is collaborative meetings that allow every participant an opportunity to present bring their best ideas forward.
“If every idea was coming from the top then they would eventually come the same,” said Chris. “I’d rather give the opportunity for young talent to succeed or fail, all that matters is that they batted and tried.”
Learn more about Regent Atlantic Wealth Management here.
Category: Business Growth & Strategy Innovation
Tags: Vistage International
About the Author: Vistage Staff
Vistage facilitates confidential peer advisory groups for CEOs and other senior leaders, focusing on solving challenges, accelerating growth and improving business performance. Over 45,000 high-caliber execu
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