Ashley Verrill is an Analyst atSoftware Advice, as well as the Managing Editor for the Customer Service Investigator blog. As an analyst on the marketing team, she publishes research, blogs and reviews on new and emerging software. Ashley is also a regular contributor to TechCrunch, CIO.com and GigaOM. Her work has been cited in myriad top-tier publications including Forbes, The New York Times, Yahoo News, Business Insider and Inc. She has been participated in several notable speaking engagements, including a presentation at HewlettPackard’s 2013 Social Support Summit in Orlando, Fla. Previous to her current position, she worked for five years as a Web Editor and Reporter for the Upstart Business Journal, the Austin Business Journal and the North Bay Business Journal. She also spent time in sales management and advertising with an Austin-based startup. She graduated from the University of Texas with a bachelor's degree in journalism. She can be reached onTwitter, Google+andLinkedin.