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2018 Small Giants Member Business Tours

Hosted in Grand Rapids Tuesday, October 30, 2018 8:30 a.m. - 11:00 a.m. CDT

Event Overview

For Vistage members only.

Join your Vistage peers for exclusive tours of West Michigan’s Forbes Small Giants: Comfort Research and Service Express in October and November. This distinction is awarded to just 25 U.S. companies each year.

Forbes selects its “Small Giants” using the following criteria

  • The company is acknowledged as outstanding by those who know the industry best
  • It has sacrificed speedy growth, to focus on being great rather than just big
  • It is recognized for contributions to its community and society
  • It has maintained financial health for at least 10 years
  • It is privately owned and closely held
  • It is human-scale — frontline employees have real interaction with top leaders

Register now for one or both tours:

Comfort Research
Comfort Research was founded by Chip George and Vistage member Matt Jung when they were college students. Its motto, “Comfort for All,” speaks to both innovative furniture, and company culture. Profitable in 18 of its 21 years, Comfort Research donates 10% to local charities and consciously employs those who struggle to find jobs. The company is built around its core values. Join Matt Jung for this tour to gain valuable insights to take back to your team.
Core competency: Revolutionizing affordable furniture.
Ask about their: Strategic planning.
Fun fact: Comfort Research’s first strategic plan was 145 pages. Now it’s just one.
October 30, 2018
Service Express
Service Express (SEI) puts its people first. From buying a first home, to attending Friday night football games — team members meet with management to ensure their personal, professional and financial goals are being served. Additionally, SEI’s 5/15 culture promotes strong transference of ideas and knowledge to develop the next level of leaders. Join Vistage member and SEI COO Dwight Strayer for a tour to see firsthand how a people-first approach has achieved major ROI.
Core competency: Leading provider of Third-Party Maintenance (TPM).
Ask about their: 5/15 culture and leadership development.
Fun fact: When a team member expressed an interest in living in Nashville, SEI opened an office there.
November 9, 2018

Agenda | Comfort Research

Comfort Research

8:30 – 9:00 a.m.
Check-in and breakfast

9:00 – 9:30 a.m.
Welcome from Matt Jung | Networking Discussion

9:30 – 10:00 a.m.
Host presentation

10:00 a.m. – 11:00 a.m.
Tour of Comfort Research

11:00 a.m.
Event concludes


Comfort Research
1719 Elizabeth Ave. NE
Grand Rapids, MI