By Hugh Stewart
I often hear the complaint that good help is hard to find. But that has not been my experience. I find that good help is easy to select, because once you identify who you are as a company and the type of environment your company offers, it becomes very easy to determine whether a potential employee is a good candidate to engage.
How do you go about finding the right person for your company? In our business, we meticulously designed exactly how each role fit into our company. For each role, we spent time determining and documenting very specifically what values a person should bring, what they should be best at doing, and the tasks for which they would be directly responsible.
Before you make a hiring decision, take a moment to specifically define the tasks and type of employee best suited to your open position. That means carefully defining the role itself, above and beyond how any current employee may be currently carrying it out.
Why? Employers often hire good people, but do not have a specific defining role for them. That is cause for concern, and potentially a catastrophe. But if you perform a careful analysis of just how someone will fit into your business, you will be much more able to find an employee who is aligned with those tasks — and much better at managing him or her after the initial hire. The ideal result is that employees love their job, and you reduce your turnover rate and management difficulties.
When designing and defining a role with your company, it is important to start with your customers. Figure out exactly how things should be done to bring them the most value. Frequently, business owners have an idea of how things get done, but do not track what they do or what their employees do to achieve the best end results for their customers.
To manage and operate your business at an effective and efficient level, you need to understand the workflow process: how people interact, the repeated actions that lead to great customer service, and the deliverability of an incredible product. By understanding work flow and the type of people needed to fulfill roles, new hires will be much better chosen, and more confident of their ability to perform when they are on board. You are positioning your employees to do well, and creating a more satisfying relationship for you and them.
Hugh Stewart, founder and CEO of Confident Solutions Coach, has both a substantial education background and diverse entrepreneurial background. Stewart was not only a nuclear fuel designer, but he has created and operated more than 17 businesses in the past 10 years in industries such as money services, real estate, advertising, reinsurance consulting, and coaching.
Stewart seeks to help business owners who are struggling or simply wish to move their business to the next level. You can reach him at firstname.lastname@example.org, or sign up for a free business consultation here.
Originally published: Sep 21, 2011