Smiles on Faces = $ on Bottom Line
Most companies put too much focus on the dollars and not enough on employees. To improve profits, focus on putting smiles on people’s faces, says Kraig Kramers .
The pace of the pack is the pace of the leader. If you don’t set a fast pace, you can’t expect your people to do the same.
The best tool for expanding communication and building trust is “W4C,” or walk the four corners. Get out from behind your desk and walk around your enterprise for 20 minutes every day. Stop and talk to one or two employees and ask their opinions on how to improve your business.
To put more smiles on people’s faces and improve profits, use the following seven-step management process:
1. Set meaningful goals.
- When you ask employees to set their own goals, they will set them much higher and achieve more. People who reach higher always achieve more.
- Workers are apathetic only when they’re pursuing someone else’s goals. People buy in when they help set the goals. 2. Communicate and build trust.
- Communicate openly and often, using your relationship-building skills to enhance trust. Focus on customer and joint goals, and use every communication tool at your disposal.
- Effective communication is repetitive, especially when it comes to the organization’s primary goals. Too often, companies create the goals with a lot of fanfare, but then they stop communicating and people forget about them.
- Trust and communication rise and fall together in organizations. To build trust, build communication at the same time. 3. Track progress publicly.
- You can’t achieve your annual goal all at once. Instead, break down the goal into monthly increments, then track and measure the monthly increments against the overall goal.
- Constantly feed back the results to employees so they know where the company stands in relation to the goal.
- To increase profits, use the tool of WGMGD (what gets measured gets done):
- Set goals jointly with your people
- Communicate and build trust
- Track and feed back interim results 4. Plan and anticipate the future.
- Projections, budgets and forecasts are important tools, but they only tell part of the story. Look into the future and ask:
- What if we could be the first to do that?
- What if we could be the best at doing that?
- What if we could be the only ones doing that?
- Learn from the past, but don’t look to it to create your future. 5. Hire winners and put people in their best jobs.
- Identify three or four jobs in your organization that directly impact the customer, make sure you have winners in those positions, and get those jobs exactly right.
- In organizations, people don’t like to be taught, but they are willing to learn as long as you make the process participative. Become a coach rather than a teacher. 6. Organize self and others to get the job done.
- Implement tools to increase productivity, so that you turn effective into efficient. Don’t assume that something works now just because it used to work.
- The goal with self-organization is “first things first, second things never.”
- Self-organization tools allow you to stop micro-managing people, which leads to happier employees. It also buys back time for you and your managers to spend on more important strategic issues. 7. Celebrate successes!
- To celebrate success, give people the eight things they want in their jobs: compensation, recognition, fun, personal growth, challenge, convenience, communication and security.
- Get creative in how you communicate, reward and recognize people. Remember that recognition (communication + incentives + celebration) gets results.To get results, create happy, satisfied employees. To put smiles on people’s faces, use these top ten tools (as picked by thousands of CEOs and senior mangers):
- What gets measured gets done (WGMGD)
- Key customer impacting jobs
- Big audacious goals (BAGs)
- One-page business plan
- Quarterly priorities manager (QPM)
- Trailing twelve-month charts (TTMs)
- Walk the four corners (W4C) and CEO’s monthly letter
- 12-month company calendar
- Regular recognition and celebration
- One-to-one meeting with direct reports