This session will give you an engaging blend of demonstrations, stories, research, case study presentations and practical hands-on application. Leaving you with a wealth of new tools and ideas that can be applied immediately within your business.
Making it Stick
- Understand how service is connected and driven within and through the whole organisation.
- Be clear on why customers leave and how to keep them.
- Understand how to identify the ‘insignificant significants’ that keep your customers loyal.
will have the opportunity to stay on for an optional afternoon session where they will explore some additional material that adds further value to the morning session and they can work together with Mark to create an action plan on how they will implement what they have learnt.
will have the opportunity to attend a complimentary session to find out a little more about Vistage and experience for themselves the real power of being part of a peer group and Vistage group Meeting. This interactive session will be run by a Vistage Group Chairman.
You have the opportunity to showcase your products or services to hundreds of decision makers and industry influencers at this event in our exhibition space – The Marketplace.