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"Hire smart people." "Hold people accountable." "Focus on the client." For years these mantras have been blindly adopted by business leaders everywhere. But in fact, says Scott, these widely-accepted practices are not only ineffective, they are costing companies billions of dollars, driving away our most valuable employees and profitable customers, limiting performance and stalling careers. Yet they are so deeply ingrained in our organizational culture that no one has questioned them.
In her refreshingly candid, no-nonsense style, Susan Scott busts some of the worst "best" business practices and reveals a technique she calls "squid eye" – the ability to see the obvious, once we know what to look for—to spot the "tells" that we fall prey to before they cripple us and our organizations.
Those “best” practices are:
- 360-degree anonymous feedback
- Hiring for smarts
- Holding people accountable
- Employee engagement programs
- Customer centricity
- Legislated optimism
Informed by over a decade of conversations with executives at Fortune 500 companies, Scott offers surprising alternatives that managers at every level can put into place. 
- Recognize and counteract the worst "best" practices of leaders today.
- Gain the new sustainable, competitive edge — human connectivity — the next frontier for exponential growth
- Develop "squid eye" — and spot the "tells" that signal imminent trouble around your conference table, your organization or your team.
With new approaches to everything from employee feedback, to corporate diversity, to customer relations, Fierce Leadership will provide you with an honest look at what might be holding them back – and what to do about it.
CEOs, executives and senior level leadership
We are taking questions for the speaker before the Webinar.
Email Webinars@Vistage.com now for the Q&A portion of the program.
 Susan Scott is a best-selling author and leadership development architect who has enabled top executives worldwide to engage in vibrant dialogue with one another, with their employees, and with their customers for two decades. CEO and Founder of Fierce, Inc., Susan is a recognized thought leader in the global business community and recipient of the 2008 Stevie award for Entrepreneur of the Year. She and her company are committed to large-scale and individual transformation through the principles set forth in her books and her company's customized corporate training programs.
For 13 years, Susan chaired two CEO Vistage groups in Seattle and designed and delivered training to her peers who were working with Vistage members globally. In 2002, Fierce Conversations—Achieving Success at Work and in Life, One Conversation at a Time, was published in four countries and, shortly thereafter, was listed on The Wall Street Journal and UPI bestseller lists, and was one of USA Today’s top 40 business books of 2002. Susan's much anticipated second book, Fierce Leadership: An Alternative to the Worst "Best" Practices of Business Today, is due out September 15, 2009.
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